VoIP systems can provide many benefits to businesses, the main one being savings on the monthly phone bill.
According to TechTarget , the savings to a business is around 20 to 30 percent. However, these savings might be short-term.
“Moving to VoIP will address these objectives right away, but longer term, these savings will diminish,” an article on TechTarget’s‘ website stated.
Another cost reduction is from the traffic from a legacy telephone system shifting from the dedicated voice network to the data network.
While there are savings, there might be costs in shifting to a VoIP system, one of those being the network upgrades needed to handle VoIP on a company’s local area network. Also, there could be penalties for ending contracts with legacy vendors.
VoIP management can also increase productivity and an example of that is visual voicemail, which provides audio files in an email message. This can help employees manage missed calls from anywhere.
With mobile technology’s prevalence, employees are increasingly working away from their desks. While VoIP is still emerging on mobile devices, there are still modes of communicating on a desktop that aid employee mobility.
Another feature is a system-wide instant messaging client where users can send messages to each other in real-time instead of sending an email message.
VoIP system management can also be moved to the cloud, unlike the legacy systems which are usually managed on site.
While there are certainly other ways to increase employee productivity, a VoIP system can provide cost savings and more features than a legacy telephone system.
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